CARGOMATIC manages your deliveries by appointment, so you can be sure that your customer will be delivered on time. Your customer’s delivery experience is fundamental to the appreciation of your service. The Cargomatic customer experience with our expert drivers ensures 100% satisfaction for you and your customer.

 

Cargomatic’s customer service team makes appointments by telephone directly with the customer to confirm access points and availability, which is reassuring for end customers and web users, whose only contact is sometimes the carrier.

DELIVERY BY APPOINTMENT:

CONTACT 1:

  • Telephone contact with the customer to check availability and confirm access
  • Make an appointment with a 2-hour time slot

 
CONTACT 2:

  • Our driver calls 1 hour before arriving on site to reassure the customer

DELIVERY BY PREMIUM APPOINTMENT:

  • Appointment imposed by the manufacturer or the website for restricted customer availability or to combine delivery with the installer. Cargomatic respects the customer’s request and delivers on time.
  • Delivery is made close to the installation site, in accordance with our customers’ requirements. Whether it’s a delivery to a private home, a business or a trade fair.

LAST-MINUTE UNFORESEEN CIRCUMSTANCES:

  • We adapt to our customers’ needs and work with them to find the best solution for their delivery requirements.